Account Establishment
BAW is a wholesale supplier to retail business customers only. In order to establish an account, you must have a current resale certificate for state sales tax purposes and have an established garment supply business.
General Information
HOURS OF OPERATION: The BAW Call Center is open M-F, 8-5 CST.
CHANGES OR ADD-ONs: In continuing BAW's commitment of providing the best service, orders are expeditiously processed and loaded onto trucks for shipping. Unfortunately, no order changes or add-ons can be made once an order is entered. Please be sure your orders are finalized when you place them.
CANCELLING ORDERS: If an order needs to be cancelled, it must be done within 30 minutes of the initial order time, or restocking and freight charges will be incurred (if the order has already shipped).
REFUSED ORDERS: All refused orders are subject to a 15% restocking charge plus applicable freight charges & COD charges.
QUALITY: We sell only first quality goods. Exact matching of dye lots, total color fastness and minimum shrinkage are not guaranteed due to manufacturing tolerances and customer treatment beyond our control.
SHIPPING: We at BAW strive for perfection in packing and shipping. Our procedures call for pulling an order by one person and checking the order by two different packing specialists. We also weigh each box to determine if the contents match the packing slip.
Minimum Order
There is no minimum order.
Terms
CREDIT CARD: We accept payment by Visa,MasterCard, Discover, and American Express.
COD - MONEY ORDER: Payment must be made to the UPS driver in the form of a money order or cashier's check. Personal checks will not be accepted.
COD - COMPANY CHECK: Upon approval of a completed credit application, customers may make their payment to the UPS driver by company check. Please allow 3 to 4 weeks for credit approval.
NET 30: Upon approval of a completed credit application, customers can make payment on the full amount within 30 days of the invoice date. A 2% late fee will be charged if invoice payment is not received by the due date - in addition to a service charge of 1.5% per month (18% per year). Returned checks are subject to a $30.00 surcharge and company check privilege will be reviewed. We reserve the right to revoke credit terms at any time.
Pricing
All prices reflect wholesale cash, check or COD discount. Prices for credit card purchases incur a 2% service processing fee.
All prices are subject to change without notice.
+ Case Pricing: applies when you buy a boxed mill pack of one style, size and color. Most BAW products are boxed with 24 pieces, all one size.
+ Dozen Pricing: applies when you buy 12 pieces of one style, size and color .
+ Piece Pricing: applies when you buy less than 12 pieces of one style, size and color.
Shipping
Orders placed by 1 p.m. CST will be same-day shipped on in-stock items.
Shipping charges include insurance plus a handling fee.
Orders are shipped UPS/FedEx ground unless otherwise requested.
Freight, freight insurance and COD fees (if applicable) are added to each invoice. All goods are shipped FOB our warehouse in Katy, Texas. Any claims for goods damaged in shipment must be made with the freight carrier.
OPTIONAL SHIPPING METHODS:
+UPS Next Day Air Early A.M., UPS Next Day Air, UPS Next Day Air Saver, UPS 2nd Day Air A.M., UPS 2nd Day Air, UPS 3 Day Select
+FedEx First Overnight, FedEx Priority Overnight, FedEx Standard Overnight, FedEx 2nd Day Air, FedEx Express Saver(3 Days)
+US Postal Service
USPS published rate plus $20.00
+Greyhound Bus Service
Greyhound published rate plus $20.00
DROP SHIPMENTS:
All merchandise drop-shipped to third parties must be inspected for accuracy (against packing list) and product flaws before printing or embroidering. BAW is not responsible for discrepancies on orders sent to anyone other than the invoiced customer.
Pick-Up Orders
To assure prompt service, pick-up orders must be called 3 hours in advance. Order not picked up within 72 hours will be restocked and a 15% restocking fee will be charged.
Pick-Up Hours: 9 a.m. to 4 p.m. Monday-Friday
Return Policy
+ Merchandise over 30 days old cannot be returned.
+ Absolutely no returns on printed, washed or decorated merchandise. Inspect garments before decorating.
+ If for any reason you are not satisfied with your merchandise, call within 5 days of receipt of goods for a return authorization number. You will receive a prompt credit, exchange or refund upon receipt of returned merchandise.
+ All returns, including returns due to customer ordering error, are subject to a 15% restocking charge.
+ All unclaimed or refused COD shipments are subject to a 15% restocking charge, in addition to freight and COD charges.
+ No returns will be accepted by our warehouse without a valid return authorization number.
+ Defects in merchandise must be indicated by placing tape over the flaw.
+ All sales on closeout styles are final. No returns.
Back Orders
You will be notified of out-of-stock items in an order. At that time you may cancel the item or leave it on back order for shipping upon stock replenishment. Back order ship dates are subject to change and cannot be guaranteed.